At Zippo Mart, your satisfaction with your shoulder bag purchase matters to us. We want you to feel confident when ordering from our collection. Please take a moment to review our guidelines regarding returns and refunds.
Returns
Eligibility Window
We accept returns within 30 days from the date you receive your item(s). To qualify for a return, your shoulder bag must be unused, in the same condition as when you received it, and still in its original packaging with all tags attached.
Non-Returnable Items
The following types of items cannot be returned:
- Personalized or custom-embroidered shoulder bags
- Intimate or sanitary items (not applicable to bags, but included for policy completeness)
- Perishable goods (not applicable)
- Gift cards
- Final sale or clearance shoulder bags (clearly marked at time of purchase)
How to Start a Return
To begin the return process for your shoulder bag, please contact our customer support team at support@zippomart.shop. We will provide you with return instructions and, if applicable, a return authorization number.
Return Shipping Costs
Customers are responsible for covering return shipping expenses unless the return is due to our error (e.g., wrong shoulder bag sent or defective item received). In cases where we made the mistake, we will provide a prepaid return shipping label.
Refunds
Refund Processing Time
Once your returned shoulder bag arrives at our facility and passes inspection, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.
For approved refunds: We will process the refund within 2 business days after approval. The refund will be credited back to your original payment method.
Refund Appearance Time
Please allow up to 3 business days for the refund to appear in your account after we have processed it. If you do not see the credit within that timeframe, first check with your bank or credit card issuer, as processing times vary between financial institutions.
Late or Missing Refunds
If you have waited beyond the expected timeframe and still have not received your refund, please contact your bank or credit card company. If you have done that and the refund still does not appear, reach out to us at support@zippomart.shop, and we will investigate.
Exchanges
We do not offer direct exchanges. If you wish to receive a different shoulder bag style, color, or size, please return the original item following our return process and place a new order separately.
Damaged or Defective Shoulder Bags
If you receive a shoulder bag that is damaged, defective (e.g., broken strap, torn stitching, faulty zipper, loose hardware), or not what you ordered, please contact us immediately. Include detailed information about the issue along with clear photos showing the damage or defect. Keep the original packaging and the damaged bag as evidence. We will arrange for a replacement or a full refund based on your preference.
Contact Us
If you have any questions about this Refund and Returns Policy or need assistance with a return or refund for your shoulder bag, please reach out to our customer support team.
Zippo Mart
Email: support@zippomart.shop
Phone: +1 209-586-2721
Address: 24269 CA-108, Twain Harte, CA 95383, United States
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)